Why SpruceID
Digital identity is no longer a single product, a one-off integration, or a modernization bullet point—it is the connective tissue of every service that governments and regulated industries deliver. Agencies and companies choose SpruceID because we don’t just provide technology.
We partner deeply, engineer collaboratively, and deliver secure, interoperable systems that actually work in the real world. Below is what sets SpruceID apart.
Every environment is different: the policy landscape, the statutory constraints, the decade-old systems still powering mission-critical workflows. You can’t “drop in” an identity system and expect it to work.
So we join your team.
We sit in your Slack channels, work in your dev environments, and ship iteratively with your team. We test with your frontline staff. We refactor edge cases together.
Whether you’re modernizing licensing, benefits, permitting, or KYC-like checks, we make sure identity fits the use case—not the other way around.
This is how we deliver systems that work end-to-end—not prototypes.
Most importantly: we ship. On time. For programs that matter.
We use open standards because they make modernization sustainable. They allow identity systems, digital forms, APIs, and legacy integrations to interoperate without locking you into any single vendor or approach.
When your workflows and data exchanges follow well-supported, widely adopted frameworks, you can upgrade systems gradually, mix and match tools, and adjust as policies and technologies evolve.
Standards give agencies long-term flexibility: the ability to modernize without rebuilding everything, and the freedom to choose what works—not what a vendor requires.
Modernization efforts usually fail in the places that don’t show up in architecture diagrams. A legacy system behaves differently than expected. A data field mapping doesn’t match the real workflow. An approval path contradicts how policy is actually applied. A verification tool breaks when connectivity drops.
These are the details that derail projects—not the high-level design. SpruceID pays attention to this last mile because we build directly with the people who use the system every day: frontline staff, residents, and verifiers.
When the real world shapes the implementation, the system actually works.
Not every problem calls for the same technology.
Some workflows benefit from mDLs for in-person verification; others are better served by simple Q&A form flows that replace complex PDFs. Sometimes the right answer is OCR-based autofill to reduce manual data entry, or an identity gateway that unifies login across agencies. And when OEM wallets can’t support the required behavior, a custom wallet becomes the right fit.
Our job is to understand what you’re trying to accomplish and choose the technical pattern that actually solves that problem—not the one that happens to fit a vendor roadmap.
Modernization doesn’t have to mean tearing out systems that already work. Most projects stall because they require rewriting core infrastructure, and that’s where we take a different approach.
We integrate with the systems you rely on today—mainframes, case management tools, DMV platforms, cloud apps, permitting systems, legacy databases, and mobile applications—so identity becomes an enhancement, not a replacement.
This lets agencies modernize incrementally and safely, without the cost or disruption of rebuilding everything at once.
